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The Total Economic Impact of Microsoft Office 365 Small and Midsize Business

Forrester Consulting conducted a study to determine the ROI of deploying Microsoft Office 365, and the results may surprise you. The study determined that businesses could see an ROI of 154%, payback time of 5.1 months, and a net present value of over $100,000. That’s a lot of savings. Contact Digital 360 to see how we can help you integrate and save with Office 365.
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Dynamics 365 automates complex transactions and business processes

Microsoft developed COSMIC (Customer Obsessed Solution Management and Incident Care) to help streamline the tasks required to complete a transaction. It provides a clear view of the case as it progresses and uses defined stages to show status from start to finish. It’s one tool of many that your business can leverage with Microsoft Dynamics 365. Contact us for more.
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Microsoft uses analytics and data science to enhance the user experience

People need solutions that are easy to use and provide a great customer experience. Microsoft has made this a core tenant of solution usability. With products like Azure Data Factory, Azure Data Lake, and SQL Server Analysis Services, Microsoft has created a data platform that allows them to collaborate and scale. Contact us to find out how we can help you integrate this same tech.
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The best performing firms see a 21% increase in profit in departments with the most engaged workers. Boost teamwork with @Office365.

This infographic shows how four key pieces influence employees to create more and stronger work, stay with their organization longer, and win the best customers for the future.
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Customer Service Key Capabilities

Digital innovation has changed the landscape of every industry. With increased customer knowledge and commoditized products and services, businesses are focusing on customer experience to develop key differentiators from their competition. Microsoft Dynamics 365 enables consistent experiences across any combination of self- and assisted service engagements, so your customers can get a quality experience every time and Digital 360 can help. Contact us today.
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