When organizations integrate new tools and technologies, they may change in unexpected ways. Customers may also be affected, and they need to know the challenges they may face when adopting new technology. This article unpacks three steps to successful digital transformation and provides insights you can use to ease your customers’ transition.
It’s easy to focus on the tech side of your digital transformation and overlook how it’s impacting your employees and customers. But an MIT study found that having engaged leaders and a smooth employee journey are equally important factors. Digital 360 can show you how Microsoft Office 365 can make the most of collaboration and creativity in every part of your organization – all the way to the customer experience.